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FAQ

Why can't I access the website?  

Probably the website has been blocked. Please contact our customer service online to send you a new website URL to download the game.


Why can't I log into the game client?

For security purposes, your player account will be blocked temporary if you input incorrect username or password for three times continuously. If it happens, please contact our customer service online immediately to resolve above-mentioned problem. Please check your internet connection status as well as antivirus configurations.


Why can't I load a specific game in the game lobby?

Your "Security Level" settings in antivirus program may be set too high to run the game client. If you are having problems loading some of the games, you can either turn off the "Security Level" or change the "Security Level" to lower settings. Then log into the game client again and try to access the particular games.


Why do live games video hang sometimes?

This may be due to a temporary poor connection on your internet service provider(ISP). Or it may be caused by your driver issues or devices problem. Please restart the game client and try to access the particular games again. If the problem continues, please contact our customer service online.


Why is there no available table for live games sometimes?

Sometimes it is caused by the internet connection or game update or server maintenance. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to the waitlist for the next available game table.


Connection/download/login problem, how to investigate and fix it?

Kindly contact our customer service online and they will help you to solve out above-mentioned problems.